Refund & Cancellation Policy

Last Updated: July 31, 2026

Thank you for shopping at Crunchzo (https://crunchzo.com/). We strive to provide you with the freshest and highest-quality snacks. Please review our policy regarding order cancellations, returns, and refunds below.

1. Order Cancellations

     
  • You can cancel your order within 2 hours of placing it, or before it has been dispatched from our warehouse (whichever comes first).
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  • To cancel your order, please call us at +91 7891071710 or email us immediately at work.crunchzo@gmail.com with your Order ID.
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  • Once an order has been dispatched, it cannot be canceled.

2. Returns & Replacements

Due to the perishable nature of food products, we generally do not accept returns once a product has been delivered. However, we offer full replacements or refunds under the following circumstances:

     
  • Damaged or Defective Goods: You received a package that was physically damaged or tampered with at the time of delivery.
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  • Incorrect Item Delivered: You received an item that differs from what you ordered.
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  • Quality Issues: The product received is expired or spoiled upon delivery.

Requirement: You must inform us within 48 hours of delivery by sending an email to work.crunchzo@gmail.com or calling +91 7891071710, along with clear photos or unboxing videos showing the damaged package or wrong product.

3. Refund Processing & Timelines

     
  • Once your refund or cancellation request is verified and approved, the refund will be initiated immediately.
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  • Refunds will be credited back to the original source of payment (Credit Card, Debit Card, Net Banking, UPI, or Wallet via PhonePe).
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  • Please allow 5 to 7 business days for the refunded amount to reflect in your account, depending on your bank or card issuer.
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  • In cases of Cash on Delivery (COD) orders (if applicable), refunds will be processed via bank transfer after verifying your account details.

4. Contact Us for Refund Support

For any queries or issues regarding refunds and returns, please contact our support team: